Welcome to the Helpdesk Portal

Our Helpdesk Operations runs from 9am to 9pm every day, with the exception of Christmas Day.

The various methods of contacting us are detailed below.

Online Helpdesk System

We are in the process of transitioning our SRO helpdesk over to the new SeatGeek Enterprise community platform.

To contact the helpdesk for new issues, please email us at UK-support@seatgeek.com. Community Users can access the new helpdesk system at https://support.enterprise.seatgeek.com.

You can of course still contact us by telephone on the usual numbers below.


We operate an office based Helpdesk during regular office hours and an emergency helpdesk operation outside of these hours. The hours of service for each operation are:

Office based
9am to 6pm
6pm to 9pm
Monday - Friday
0203 176 8260
0203 176 8260
Saturday & Sunday
0203 176 8260
0203 176 8260
Public Holidays
0203 176 8260
0203 176 8260

*Please note that between 9am and 10am on Thursdays, the office is closed for staff training. Please call 0203 176 8260 during this time.